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I thought rather than tell you about how amazing I am and the usual stuff that you see in this section, I’d share some of my traits and key Strengths, as told by a psychometric test, so it must be true.
So it says Martin…
Martin has been a valuable addition to my business matrix. With his guidance I have been able to grow from being a home-based self-employed business, to a company with premises in Pride Park Derby and employing 6 members of staff. Martin has been able to reign my ideas in and keep my cash flow on track by helping me build key performance matrix, management tools as well as guidance with sales and customer service. We see him every fortnight and will do so for a while. I recommend Martin to any business looking for solutions to help them grow and succeed. Emoire is proof
I have had the pleasure of working alongside Martin for several months. Martin is exceptionally knowledgeable about NPS and customer service. Martin is able to work with a wide range of clients and always goes the extra mile to ensure his clients receive a service which is second to none. A confident and passionate professional who is driven and enthusiastic at all times. I would highly recommend contacting Martin if you are looking for first class training, you wish to enhance the journey of your customers or you need an experienced coach.
Martin has helped me get to grips with Word Press so I can update my own website. He is very knowledgeable, has great ideas, very patient and doesn't over complicate things. I thoroughly enjoy my time with Martin and enjoy the tasks he sets me ready for our next meeting. I have loved watching my website grow and get more clicks. I would highly recommend Martin and will be working closely with him in the future!
Martin has been a valued consultant working alongside Derby Coaching for Success, his experience in customer relationship management and for analysing customer journeys, has enabled our clients to make strategic changes to better attract and retain the right customers, that have led to increased revenues and tangible buisness growth. I would recommend Martin to any business looking to improve their customer service strategies that will brings a genuine ROI!
Martin has used his deep knowledge of Wordpress to produce a website for me which has ticked all the boxes I needed. Through initial concept, design and finally implementation, Martin has proved to be a reliable, knowledgeable and skilled person in this field. I would have no hesitation in recommending this service to anyone.
Martin worked with myself and my business partner on our business Square One Creative. It is very easy when running your own business to work in the business keeping clients happy but we all are guilty of neglecting the plans to move the business forward. Martin worked with us, he gave us confidence, clarity, helped with direction and was a fabulous sounding board. I highly recommend anyone that isn't quite where they want to be in life but have some idea of where they want to be, but no idea how to get there to speak to Martin they will not be disappointed he is a font of all knowledge.
Martin has helped change my life. Since meeting him I have changed my business mindset grew my business and confidence. I have learnt many new skills about managing people dealing with objections and kaizen. I would recommend him to anyone who wants to grow personally and in business. He leads by example and uses the training he has undertaken to full advantage. His continued support helps me deal with any business challenges that come my way. Thank you Martin
I have worked with Martin as a client of mine, but he has provided me with an incredibly insight to what he does which has benefitted me hugely. Martin's integrity is second to none, and he is incredibly fair in his approach to managing and coaching people; using a very positive, but pragmatic, approach to enhance those he works with. An expert in psychology in the workplace, Martin is well read and has an extensive experience in business and the 'customer experience' to back this up. Martin's expertise can benefit anyone from board level through to those entering a business as a first job. Not only is Martin great to work with on projects, but he is helpful and easy to get on with which ensures the focus remains on the project at hand. I highly recommend Martin for his work with Success Academy, I believe he can make a substantial difference to anyone looking to improve their professional performance
Success Academy’s coaching has benefited me and my business. His holistic approach was just what I needed. My motivation has improved and I feel more confident. Revenue has increased and I am proud of what I’ve achieved in the last few months with his help. I am very grateful to Martin for his insight and knowledge.
Excellent training received from Martin, kept us engaged at all times and felt comfortable enough to ask any questions necessary and they were answered fully. The CRM system is great if you use it for what is meant for and will therefore keep you very well organised and also holds all the information necessary to do this. Martin very willing to make any changes to improve the system.
Martin has many strengths. First of all he is personable. Secondly he is trustworthy and professional at all levels. His training, expertise and passion for success in his field makes him naturally inquisitive for all the right reasons. This in turn means he asks many appropriate questions in order to formulate his next response of even his strategy. Would I recommend him - yes. Does he get results - yes. Has our business benefited - most definitely.
Success Academy has been working with my company for several months now. During this time I have found them to be extremely professional, as well as creative regarding ideas for our business development. They have put these actions into place with great detail and understanding of our profession, and we are continuing to work with Success Academy in the long term. I would recommend Success Academy to anybody seeking to develop their organisation to build both standards and productivity.
Success Academy has been working with my business throughout 2012 on a range of solutions. They have taken time to understand my business and the industry so they have been able to deliver Sales Training and Coaching that was tailored for my team and that has improved business results. They have worked with us on putting together business plans with short and long term goals that have been key in some of the decisions that have been taken. We have taken on board their philosophy of “if you can’t measure it, you can’t manage it” and we now have a suite of MI which Success Academy built for us. I would recommend Success Academy to any business they are personable, take the time to understand your business and can be relied on to offer creative solutions to improve results.
Martin was really helpful and supportive when I was putting together my marketing strategy, and took all the hard work out of putting together an online survey, the results of which have been very useful for taking my marketing forwards.He delivered the survey results to me in the form of a very attractive and professional presentation, which he talked me through (and later emailed me a copy) and gave me some great advice that will help inform my decisions. Martin was very professional, easy to work with, and highly committed to customer satisfaction. I will definitely consider The Success Academy when I am looking for a designer and host for my website, too.
I have no problem in recommending Martin to anyone that needs a good trainer and coach. Martin understands the issues quickly and puts together well thought out programs and work schedules to deal with the short comings. I used Martin over many years and his input really helped the company grow from small to medium size along with all the growing pains